Complaints Policy
London Blood Tests Ltd
Complaints Policy
We aim to deliver the highest level of service to every client. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know.
How to Make a Complaint
Please email [email protected] with the following details:
- Your full name, contact information, and appointment date.
- A description of your concern.
- Any supporting documents or correspondence.
What Happens Next
- Acknowledgment: Your complaint will be acknowledged within 3 working days.
- Investigation: We will investigate the issue and respond within 10 working days.
- Delays: If additional time is needed, we will notify you of the expected resolution date.
- Escalation: If you remain unsatisfied after our final response, you may escalate the issue to the Information Commissioner’s Office (ICO) or relevant professional body.
We value all feedback and use it to improve our services continuously.
Email: [email protected]
Company: London Blood Tests Ltd